Covid-19 Updates

12 November 2020 - Awaiting further instructions

Given the news of a Covid-19 case in Auckland CBD, we'll be resuming our Level 2 hygiene protocols tomorrow, including mask-wearing and full sanitising of our treatment rooms between each client, as well as door handles, eftpos machine and other high-touch areas.

We are poised to close should we be required to.

Also, we asked that any client booked in with us who has visited any one of the Locations of Interest listed HERE please do not visit the salon. Contact us at and cancel your appointment. You will not be charged a fee.

If you have an appointment with us and we are required to close, we'll contact you to reschedule as soon as we can.

See below for Level 2 Policy Highlights which will be in place again from tomorrow.

30 August 2020 - We reopen tomorrow!


  1. Your appointment reminder TEXT MESSAGE will include a link to a form for you to fill out, called Covid-19 Health Agreement. You must fill this out BEFORE coming to the salon.
  2. No walk-ins please. You can book online by clicking this link or from our website. For product pick-ups please book the NEW Click & Collect so we can send you the Health Agreement in advance.
  3. On arrival please sign in for Contact Tracing, and Sanitise Your Hands.
  4. Please keep 1 metre apart from others. We can only seat 2 clients in reception with social distancing, so if there are two people please wait outside.
  5. Your therapist will wear a mask for your treatment when social distancing is not possible.


We are screening all clients for symptoms, illness and overseas travel before appointments.
We are have relaxed our cancellation policy so that if you feel any symptoms coming, just give us as much notice as you can.
Everyone coming and going will need to scan or sign in for contact tracing.
Appointments will be a little more spread out to reduce crossover in reception.
Your therapist will wear a mask and gloves for all treatments, and an apron for some treatments.
We would prefer card payments, no cash if possible please.
We are sanitising surfaces between each client, and linen is disposable or laundered between each client.

23 August 2020 We are eagerly awaiting the announcement tomorrow about going to Level 2 later this week. All bookings up to (and incl) Wednesday 26th have been moved, and we'll be in touch with everyone for rescheduling after the announcement.

For product orders please email and we can ship it to you (free shipping on orders over $200), or you can pick it up from Hillsborough. If you're not sure what you need, we'll consult remotely and find a solution that works for you.

You can also order directly from Ultraceuticals below, and share your order details with us so that we can keep your loyalty points up to date.

17 August 2020 So now our re-opening at Level 2 target is Thursday 27th August. We'll be getting in touch with all clients with appointments to reschedule them for a similar time after this date. If you get an automated email saying that the appointment is confirmed, please review this and contact us, or use the link in the email, to change it or cancel it.

We will be in touch again with appointment reminders to re-confirm nearer the time. Do get in touch if you have any queries, or need any of your skincare shipped to you.

Take care and stay safe, from the team at Beauty Refinery.

11 August 2020 In light of this evening's announcement and going into Covid Level 3 tomorrow at 12pm, we'll be closed for appointments all of tomorrow, Thursday and Friday. We'll be in touch will all of our clients for the week regarding their bookings, but feel free to reschedule yourself using the link in your confirmation email if you wish.

We won't take any more bookings for Saturday until we confirm that we can open.

Take care and stay safe, from the team at Beauty Refinery.

27 June 2020 It's been a busy few weeks since our last update, and we're so grateful for every single one of your visits!

Level 1 has removed the need for social distancing, so it's not longer necessary for us to wear masks for every treatment. However, you, or your therapist are welcome to wear a mask if you wish for any reason.

We are still sanitising high touch areas regularly (as well as our usual treatment room sanitising), providing hand sanitiser and a contact tracing QR code for your convenience.

We still ask that you stay away if you are unwell, and of course if you have been overseas you must have completed your 14 day self isolation/quarantine, and returned a recent negative Covid test before coming to see us.

Thank you.

17 May 2020 Thank you so much everyone who came to see us for services and products since Thursday! The team did an amazing job with our new protocols.

Our contact tracing app is a requirement at Level 2 so if everyone could make sure their phone has QR code reader that would be great. You'll use it a bit during Level 2 no doubt!

Just a reminder before you come to your appointment, contact us and rechedule if:

  • you, or anyone in your bubble is experiencing Covid-19 symptoms such as cough, sore throat, fever, shortness of breath, sneezing and runny nose, loss of smell.
  • you, or anyone in your bubble is awaiting Covid-19 test results.
  • you, or anyone in your bubble have tested positive for Covid-19. If it was more than 30 days ago please provide us with medical clearance BEFORE your appointment.
  • you, or anyone in your bubble, have been overseas in the last 14 days.
  • you have any other risk factors, such as close contacts that fit any of the above descriptions.

Thank you.

13 May 2020 Please scroll down to the RE-OPENING section to brush up on our new policies.

11 May 2020 We are so excited to be re-opening this Thursday 14th May! We are shuffling and organising appointments to allow extra time for sanitising, so please confirm or reschedule your appointments asap!

We will have a contact tracing app so you can sign in and out contactless, and Paywave for contactless payment.

Unfortunately, we will need to introduce a 2.4% credit card fee. We are absorbing many extra costs, and don't want to increase our prices across the board. If you'd rather pay by internet banking, let us know and we'll send you our details in advance.

More information to come!


7 May 2020 It was great to have it confirmed today that we can reopen at Level 2. It is very unlikely however that Level 2 will begin for all businesses on the 12th, so over the next couple of days we are going to be making another booking for those of you with appointments on the 12th and 13th. You don't need to do anything, we'll be in touch!

It was also great to find out that the we are on the right track with our plans for PPE for all treatments as part of our Level 2 protocols.

Check back in for more information over the coming days. We can't wait to see you!


24 April 2020 To buy a gift voucher for yourself, and friend or Mother's day follow this link

Just let us know if you'd like a special voucher emailed to you.

You can also email info@beautyrefinery to order your skincare and make up! Shipping from next week! Thank you for your support. Watch out for our latest policy updates next week. Take care and stay safe... xxx


20 April 2020 We will now be closed for 3 more weeks, re-opening on Tuesday May 12th if allowed. All of our existing appointments between now and then will be moved. You'll receive an automated email with your new appointment date/time, and a link that you can use to change this if you wish. Thank you for your patience and support.


19 April 2020 To help us re-open successfully, answer this 2 minute survey!


17 April 2020 You can now purchase gift vouchers online here.


16 April 2020 Our bookings are open from 28th of April, but it is highly possible that this will change. Please feel free to request a booking, and we will be in touch about moving it if needs be.

10 April 2020 We are currently not directly shipping essential skincare until we are at Alert Level 3, or until further notice. However, you can have Ultraceuticals shipped directly from their website and opt to be linked to us so that we can keep your file and loyalty points up to date.

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As we plan for the transition through the NZ Covid 19 Alert Levels, it's fair to say that our reopening date is a bit of a moving target. If we can safely operate at Alert Levels 1 or 2, we will have the following lines of defence in place to help keep staff and clients safe and comfortable.


  1. All surfaces that clients and therapists touch with hands, e.g. door handles, eftpos machine, tables in treatment rooms, hand mirrors etc, will be sanitised with hospital grade disinfectant between each client.
  2. Therapists and clients must maintain a minimum of 1 metre social distance at all times.
  3. Your therapist will wear appropriate PPE, including masks for all treatments, when 1 metre of social distancing cannot be maintained.
  4. Hand sanitiser is available in reception for clients to use if you don't have your own, and we ask that you do use it after being in the elevator or toilets.
  5. Depending on the type of treatment you're having, we either change linen completely or use fresh disposable bed coverings for each client.
  6. Paywave for contactless payment, and in the rare case that a client wishes to pay with cash we will wear disposable gloves to handle it.
  7. Safe unpacking and sanitising procedures for all stock coming into and leaving the salon.


  1. We are asking that anyone who is feeling unwell or has been overseas in the last 14 days not attend. This is now a compulsory question/agreement in our online booking, and we'll be asking that question for all phone and email bookings.
  2. We have adjusted our cancellation policy to allow for people to just give us as much notice as they can if they feel unwell or could be a close contact, without the worry of incurring a cancellation fee.
  3. We are scheduling our appointments a little further apart to reduce numbers in reception, and to allow more time for sanitising.
  4. Everyone entering the clinic must sign in to a contact tracing register.

Questions or comments:


  1. Danica on April 16, 2020 at 5:40 pm

    Thanks for all the info! So looking forward to coming in for my first appointment!

    • Beauty Refinery on April 16, 2020 at 9:12 pm

      You’re welcome Danica, we look forward to seeing you!

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